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Water Mountain Online Store Policies

Address: 2500 4th st
Corner of 4th and 7th
Flagstaff, AZ 86004
Phone: 928-600-1242
Fax: 866-503-2920
Email Address:

customer@arnisgear.com

Thank you for your interest in Water Mountain Martial Society. If you require aid or additional information, please don't hesitate to visit our 3,500 sq ft. facility at 2500 4th Street, on the corner of 4th and 7th, Flagstaff, AZ 86004. We also always welcome email, or call.  Calls may not be returned until the next business day.

Frequently Asked Questions:

  1. Can you take orders over the phone?  Sorry, but we can't.  Orders are processed via a Paypal.
  2. Can I talk to a human about....?  Yes, leave a message.  U.S. phone contacts will be returned, but you may have to wait a business day for a response.
  3. Help, I selected Free Shipping at the screen and didn't see that it was for pickup!  The free shipping option is for the convenience of our local customer base.  The truth is, we'd prefer it if this was more prominently shown on the website, but that section of the site is owned by our provider and not us.  If you accidentally select Free Shipping, and you're not in the Flagstaff, AZ locale, and you are not downloading a product, we'll contact you by EMAIL  before we ship andy such order.  You can also contact us, by email please.  We can charge you for the shipping separately.  However, this may take a business day.
  4. How quickly do you ship products? We ship products the business day after the business day we receive your order.  In most cases, that means your order goes out the next day, if you placed your order during business hours Mountain time (AZ), 8-5 PM.  If you placed it after business hours (for example, 11 PM), or on the weekend, we'll get your order when we open during business hours, process it, and ship it the NEXT day.
  5. Will I get charged shipping for my downloaded product?  No.  The product weight for all electronic downloads has been set to zero, so there will never be a shipping charge for an electronic download.
  6. I haven't been able to download my product.  Can you help?  Due to the vagaries of the Net, a small percentage of customers have difficulty with their downloads.  We value our customers very highly and don't like to see this happen.  Be assured, you will get the file!  Contact us at customer@arnisgear.com and you'll get the file emailed to you, even late into the evening AZ time.


Privacy

Water Mountain Martial Society is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Water Mountain Martial Society has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:


1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.


2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.


3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.


4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.


5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.
Questions. If you have questions about this privacy policy, please send an e-mail to privacy@h2omt.com.



30 DAY MONEY BACK SATISFACTION GUARANTEE

Materials, equipment, and goods--
Water Mountain provides a 30 day Money Back Satisfaction Guarantee. In the event a customer is dissatisfied with a purchase, we will accept the return of the purchased product for up to 30 days from the date of a purchase and refund the purchase price of the products.   The product must be new, and in unused condition with original packaging.


A. The customer must email us at customer@arnisgear.com for a return authorization number. Packages arriving without an RMA will be returned unopened.


B. Goods must be new and in unused condition. Goods that are not new and unused will be returned to customer. Customers will be required to pay for return shipping.


C. Rattan Products.   We will accept UNUSED RATTAN, with NO CONTACT MARKS.  Rattan is a natural product, and our rattan is from good to premium quality. We discard rattan items that are obviously flawed when we receive them, however, we can not guarantee the durability of any given piece of rattan. We will not accept returns for early rattan failures.

International Orders

The Ship to and Billing Address on all International Orders must match or the order will be cancelled.  Customer is responsible for all customs charges.  Water Mountain reserves the right to cancel any international order, at any time.

Special Orders--


Can you get a hold of...? If it is legal, probably. Contact us via email and we'll see if we can reach an agreement. Make a request HERE.

Liability Disclaimer

Use and Misuse of Martial Art weapons involve serious risks, including injury, disability, and death.  Weapons are sold only for training under expert supervision, for demonstration of forms, collection, or display.  Inspect weapons before each and every use to ensure they are in proper condition.  If any unsafe condition is observed, do not use the product.  Sales of certain items are governed by local, state, federal and international law.  It is the buyer’s responsibility to check all applicable law concerning use, ownership, legal age and possession.  By purchasing an item, the buyer warrants compliance with all local, state and federal law and that the buyer is legally able to purchase the item.  Water Mountain Martial Society disclaims any and all liability related to improper, illegal, unintended use or modification of weapons.  The purchaser, user or participant assumes all risk of injury from any use.